Question 1

How do I book?

Accepted Answer

Use the Book Now form — you'll get an instant price for the vehicle you choose, then a confirmation from our team within the hour. You can also call or WhatsApp us if you'd rather talk it through.

Question 2

How far in advance do I need to book?

Accepted Answer

For a specific vehicle at a specific time we prefer 24 hours' notice, and 48 hours for weekends and match days. That said, we take same-day and short-notice bookings all the time — call us and we'll tell you honestly what's available.

Question 3

Can I book on behalf of someone else?

Accepted Answer

Yes. When you book there's a toggle for 'booking for someone else' — add their name and mobile and we contact them directly for the pick-up.

Question 4

Do you offer corporate accounts?

Accepted Answer

Yes. We run monthly-invoiced accounts for firms across Manchester and Liverpool. Get in touch via the Contact page and we'll set one up.

Question 5

Which areas do you cover?

Accepted Answer

Manchester, Liverpool and the wider North West by default. Long-distance jobs across the UK — London, Birmingham, Edinburgh — on request and quoted individually.

Question 6

Is the price on the website the final price?

Accepted Answer

Yes. The quote you see includes VAT, the vehicle, the chauffeur, and the standard included extras (water, chargers, meet & greet on airport jobs). No hidden fees, no surge pricing.

Question 7

How is the price calculated?

Accepted Answer

Fixed fares on our common routes — city-to-city, airport transfers, stadium runs. Everything else is priced per mile from the pick-up postcode, with a minimum fare per vehicle.

Question 8

Do you charge extra for late-night or bank-holiday work?

Accepted Answer

Not for standard evenings or weekends. Christmas Day, Boxing Day, New Year's Eve and New Year's Day carry a surcharge, which we quote clearly at the time of booking.

Question 9

How do I pay?

Accepted Answer

Card at the point of booking or on account for corporate clients. We don't take cash in the vehicle.

Question 10

Do I tip the driver?

Accepted Answer

Tips are appreciated but never expected — the price you pay is the full price, and our chauffeurs are paid properly regardless.

Question 11

Do you track flights?

Accepted Answer

Yes, every arrival. If your flight is early or late we adjust the pick-up automatically — you'll never turn up to an empty pick-up lane.

Question 12

How long is the free wait after landing?

Accepted Answer

30 minutes from wheels-down. That covers immigration, baggage and a normal walk to arrivals.

Question 13

Where do you meet me at the airport?

Accepted Answer

Inside the terminal at arrivals with a name board — not out in the drop-off lane. From there your driver walks you and your luggage to the car.

Question 14

Which airports do you cover?

Accepted Answer

Manchester Airport (all terminals) and Liverpool John Lennon are our two home airports. Heathrow, Gatwick, Birmingham, Leeds Bradford and Newcastle are all quoted on request.

Question 15

Can you handle child seats?

Accepted Answer

Yes. Rear-facing infant, forward-facing toddler and booster — all available on request when you book, no extra charge.

Question 16

What cars do you run?

Accepted Answer

Mercedes E-Class, Mercedes V-Class, Mercedes S-Class and Range Rover Vogue — all black, all under three years old, all owned and maintained by us.

Question 17

Are your chauffeurs background-checked?

Accepted Answer

Every driver holds an enhanced DBS check, a full private-hire licence, and passes our own driving and customer-service assessment before they're allowed a booking.

Question 18

Do you use subcontractors?

Accepted Answer

As a rule, no. If we ever need to sub a job — usually a same-day double-booking — we tell you before we do it, and only use operators we know personally.

Question 19

What's included in the car?

Accepted Answer

Bottled still and sparkling water, USB-C and Lightning chargers, climate control, and — on request — daily papers, an umbrella, or a specific playlist.

Question 20

Do the chauffeurs speak on the journey?

Accepted Answer

As much or as little as you want. Say the word and it's a silent ride.

Question 21

What's your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before pick-up. Inside 24 hours we charge 50% of the fare; inside 3 hours or on no-shows the full fare applies.

Question 22

What if my flight is cancelled?

Accepted Answer

If your inbound flight is cancelled by the airline we don't charge, provided you let us know as soon as you know. We track arrivals, so we usually see it before you tell us.

Question 23

Can I change my booking?

Accepted Answer

Yes — time, date, vehicle, drop-off — up to 3 hours before pick-up, subject to availability. Just reply to your confirmation or call us.

Question 24

What happens if you're late?

Accepted Answer

If our chauffeur is late through our fault — not traffic beyond forecast, not a road closure — we'll credit or refund the affected fare. It happens rarely; we plan for it not to.

The things
people ask us.

Booking

Pricing

Airport Transfers

Fleet & Chauffeurs

Cancellations

Still got a question?

The thingspeople ask us.