These Terms & Conditions govern the provision of chauffeur services by Opulence Transport ("we", "us") to you (the "Client"). By making a booking with us you accept these terms.
1. Bookings
A booking is confirmed only when we send you a written confirmation (email or SMS) with a booking reference. Prices quoted at the point of booking include the vehicle, chauffeur, VAT and the standard included extras listed on our website. Optional services (child seats, additional stops, extended waiting) are chargeable if requested.
2. Pricing and payment
Fares are quoted at the point of booking based on the pick-up, drop-off and any additional stops you provide. Payment is taken by card at the point of booking, or on invoice for approved corporate accounts. Additional charges may apply for waiting time beyond the included allowance, changes to the route, or additional stops requested on the day.
3. Waiting time
- Airport pick-ups: 60 minutes free from wheels-down.
- Standard pick-ups: 15 minutes free from the scheduled pick-up time.
- Beyond the included allowance: charged at the applicable per-vehicle hourly rate, pro-rated in 15-minute blocks.
4. Cancellations and no-shows
- More than 24 hours before pick-up: free cancellation.
- Within 24 hours: 50% of the fare.
- Within 3 hours, or no-show: 100% of the fare.
- Cancellations caused by airline-cancelled inbound flights are not charged provided you notify us as soon as reasonably possible.
5. Conduct in the vehicle
Smoking and vaping are not permitted in any of our vehicles. Consumption of food or alcohol requires prior agreement. Where a passenger causes damage to the vehicle interior, or where soiling requires professional cleaning, a cleaning charge (currently £150) will apply. Our chauffeurs may refuse to continue a journey where a passenger's conduct poses a safety risk or is unlawful.
6. Delays and force majeure
We plan every journey with a buffer for normal traffic. We are not liable for delays or cancellations caused by events outside our reasonable control, including severe weather, road closures, accidents, industrial action or acts of a public authority. Where a delay is caused by our fault, we may issue a partial or full refund at our discretion.
7. Property left in the vehicle
Please check the vehicle before leaving. We hold items handed in for 30 days; return by courier is available at cost.
8. Liability
We hold private hire operator insurance in line with UK regulatory requirements. Our liability is limited to the value of the affected fare, except where liability cannot be limited under applicable law (including for death or personal injury caused by our negligence).
9. Licensing
Opulence Transport operates under a UK private hire operator licence. Licence numbers, company registration and VAT details are available on request and will be listed in the footer of this website once confirmed.
10. Governing law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.